Personal contact and building a good relationship with the flexible worker is important to the recruitment agency. But it is as important as a recruitment agency to work on a lasting relationship with your IT partner.
Written by Paul van den Bosch
More agile companies are realizing the need for information technology. Especially as you grow as a recruitment agency, you can no longer do everything manually, check everything. You should devote all of your time and attention to the flex worker and the clients. Because linking and framing flexible workers is now “key”. The volatility of this market – flexible workers can easily move to the next recruitment agency – is the biggest struggle for temporary staffing agencies.
What often happens now is that recruitment agencies are working very quickly to bring in new flexible workers, while at the same time many are leaving through the back door. Then you do not grow. Finding new people takes a lot more time and money than tapping into the potential you have in your home. If temporary staffing agencies are better able to tap into the potential of the flexible workers they have within the company, you will gain more from this by finding new flexible workers.
Information technology helps provide insight into the hidden capital. For example, by showing that a temporary worker who now works 20 hours a week is available for 40 hours. This makes the potential for sales twice as large. Data provides valuable information. As a result, learn, for example, that temporary workers who have worked with client A several times, and then often start working for client B to their satisfaction. This way you can also connect flexible workers to your temporary employment agency.
Interaction between information technology and people
The importance of a consultant or a recruiter should not be underestimated. This should ensure good chemistry with the flexible agent, supported by IT. Personal communication is an interaction between information technology and people. Thanks to automation, the consultant has time left for personal contact. IT helps improve engagement by facilitating the journey of a good candidate; For example, submit the application after the first working day.
Because in addition to removing the burden, it is important that hygiene factors are protected by IT; Right salary, timely payment, absenteeism, etc.
With increasingly complex legislation, system reliability is critical. Then the broker does not have to deal with correcting errors or recalculating wages and so on. Hence the mediator is not in a recovery position in communication with the temporary worker – which costs negative energy – but in a proactive position, in a positive conversation with the temporary worker. This is important for the candidate’s experience, but also for the employee of the recruitment agency itself. He comes home at the end of the day feeling better. And if you obligate your recruiter, you also obligate the temporary worker.
It sounds great, using IT to make better use of the capital you have in the company and connecting flexible workers to you more, but that starts with a clear vision. Business vision (which markets do you serve?), What roles within the organization do they belong? What are the important processes? What is the vision for information technology? This determines the type of employee you need and in turn determines how you build relationships with your flexible workers. It’s all about the relationship. This also applies to the relationship with your IT partner. The recruitment agency must build on growth, along with its clients, along with its flexible workers along with its IT suppliers. The importance of a good relationship between the employment agency and the temporary worker is just as important as the relationship between the employment agency and the IT supplier.
What applies to the relationship with the resilience factor, also applies to the relationship with your IT partner. Look for lasting and long-term collaborations that keep each other on their toes. As a recruitment agency, you don’t keep going, fill in the gaps, and look for short-term solutions. Build on a solid foundation – then you realize real growth.
More than one partner
We build together, we invest together, we work together for growth, at all levels. Pivoton does not consider itself an IT supplier, but rather a partner. Because agile companies ask us for advice and we want to help them grow even more based on our vision. That’s why we believe in “Standard Software through Tailored Partnership”. It always depends on the processes, because that comes before the product. Operations should provide a good and reliable foundation (salary, etc.), but around this you should be able to set up operations quickly so that you are able to respond to future developments. You don’t know what the market will look like in two or three years and what will be needed next. But now you have to make sure that you can move on.
We ask why the question
The differences in level in the country of broadcasting are enormous. One has set up the business processes well, the other resilient company has no idea of its own operations and approaches the IT resource with questions dedicated to acute problems. And every IT supplier can answer such a concrete question by using an IT solution. But there has to be a step before that: why would you want to? Is this a wise choice?
For example, if a recruitment agency asks to link the program to its planning system, you as suppliers can say “it is possible”, but you can also ask “why would you want it, what would the ideal process look like, what tools should you do” to be a leader? Then you two can come up with very different options together.
We ask ourselves, our clients, and our prospects why we wonder. If potential customers think they are better off with an All-In-One, we ask why. This often turns out to be a result of convenience rather than the question “What is best for my organization?” Then we both quickly know if we’re fit or not.
Partnership also means keeping each other sharp, advising each other when asked and what is unwanted. It is not without reason that we have discussions with our clients on three levels; At the strategic level (vision), at the tactical level (which parts of your process can we make more efficient and reliable?) and at the operational level (communicating with people in the field). This way you build a lasting and long-term relationship for the common interest: the growth of your employment agency or agile company.
This article was created in collaboration with Pivoton. Paul van den Bosch is the Managing Director of Pivoton.